Q: Where can I find a copy of your Terms and Conditions?A: Please click on the following link:
Terms and Conditions Q: Do I receive tickets for my ferry booking?
A: Directferries do not issue tickets. You will receive an email confirming your details moments after making a booking. You will need to take this booking confirmation with you to the ferry port and present it at the check in desk.
Q: Can I get a duplicate booking confirmation email?A: If you have lost your Confirmation Email:
Please visit the 'My Account' section of this website (
My Account). Once you have logged in, open your booking by clicking on the reference number and follow the steps.
If you have not received a confirmation email from us:
There could be 2 reasons for this.
1) The email address provided at time of booking was not correct.
2) Your internet service provider does not accept emails from directferries.com (though this is very unlikely).
Please call us on 0871 222 3312 and we will be able to retrieve your booking and resend to you.
Q: How is my e-ticket / booking confirmation sent to me?
A: If you make a booking online, then you will receive your confirmation by email.
If you book by telephone then we can also fax this to you.
Q: I haven’t received a reference number?
A: If you haven't recieved a confirmation email then this means:
1) The email address provided at time of booking was not correct.
2) Your internet service provider does not accept emails from directferries.com (though this is very unlikely).
Please call us on and we will be able to retrieve your booking and resend to you.
If you have recieved a confirmation email and there is no reference number shown then we will need to make sure that your booking has been confirmed.
Please call us on so that we can re-confirm your booking.
Q: The details of my booking are not correct, what do i do?
A: You will need to contact us as soon as possible so that these details can be amended. Please note, if the incorrect details include dates/times or onboard accommodation/seating then you may incur additional costs.
Please contact us by replying to your confirmation email or by calling us on .
Q: What happens if I book a day trip and don't return?
A: As stated in the terms and conditions agreed by yourself at time of booking, Day Trips are offered at a special rate on condition that both outward and return journeys are made on the same day, latest return by the last sailing before midnight on day of travel. Directferries reserves the right to charge the debit/credit card user for the appropriate fare, without further reference where these conditions are not adhered to.