COVID-19 Information Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes.

Frequently Asked Questions

Our 'FAQ' database contains the questions and answer to the most common queries made about booking and travelling by ferry! Click on a category below to reveal the related questions. If your question isn't answered then please Contact Us

Categories

Most popular questions

  • Can I amend my ferry booking?

    If your ticket permits you to amend your booking then yes. Please log into My Account for further information or alternately please contact us.

  • Can I cancel my ferry booking and get a refund?

    If your ticket permits you to cancel and get a refund then yes. Please log into My Account for further information or alternately please contact us.

  • I haven’t received a confirmation email, now what?

    If it hasn't gotten lost in your junk mail box, log into My Account, verify your email address is correct, and then have the confirmation email re-sent to you. If your email address is wrong you can update it in My Account and then resend the confirmation email. If you cannot find this on your account, or for some reason cannot log into your account, then please get in contact with us so we can send you another confirmation email.

  • How can I find directions to the ferry port?

    Please go to our Ferry Ports page and click on the port name that you’d like to find travel information for.

  • What do I do if I’m late or likely to miss my crossing?

    Contact us by telephone so that we can advise you if it’s possible to amend to another sailing. If you are running late at a time outside of our contactable hours or if you are travelling on a route where there are many daily crossings, we can only advise that you proceed to the port to see if the ferry operator will allow a change to an alternative sailing.

  • Do you work with all ferry operators?

    Direct Ferries provides the most accurate information on a large number of operators, on different domestic and international routes. Although the list of ferry companies is constantly updated, Direct Ferries can’t always guarantee an updated representation of all the shipping companies operating certain routes.

  • Can I get a VAT receipt for my booking?

    If you have booked a freight ticket and VAT has been applied then yes, however tourist/passenger ferry tickets do not contain a VAT element.

  • Where can I find your terms and conditions?

    You can find our terms and conditions Here.

  • Where can I find your privacy policy?

  • Who do I contact regarding lost property?

    You will need to contact the ferry company directly.

  • My question isn’t answered, now what do I do?

    Please visit our contact us page and send an enquiry via email.

  • How do I leave feedback?

    Please visit our contact us page and send us feedback via email.