Frequently Asked Questions

Our 'FAQ' database contains the questions and answer to the most common queries made about booking and travelling by ferry! Click on a category below to reveal the related questions. If your question isn't answered then please Contact Us

At the port & onboard

  • How can I find directions to the ferry port?

    Please go to our Ferry Ports page and click on the port name that you’d like to find travel information for.

  • When do I need to check in?

    This varies from one ferry route to another. Latest check in times are displayed at time of booking and are shown on you booking confirmation email. If you are travelling with pets or require assistance at the port then we advise that you allow extra time.

  • Can I get on an earlier crossing?

    This depends on the type of ticket you have booked and the ferry company you are travelling with. Generally your ticket is only valid for the crossing you have booked. If you are travelling on a route where there are many daily crossings and you require more flexibility then please contact us to book a more flexible ticket.

  • What do I do if I’m late or likely to miss my crossing?

    Contact us by telephone so that we can advise you if it’s possible to amend to another sailing. If you are running late at a time outside of our contactable hours or if you are travelling on a route where there are many daily crossings, we can only advise that you proceed to the port to see if the ferry operator will allow a change to an alternative sailing.

  • What can I expect onboard the ship?

    For a comprehensive onboard guide, please visit our Onboard page.

  • Where do I check in for my ferry?

    Where you check in for your ferry will be different for each operator and port. You can find information on where to check in on the port pages and in your confirmation email. We do our best to keep this information up to date, but it can change at short notice so it's important to give yourself plenty of time to check in. You'll find the final check in time in your confirmation email.

  • Do I need to pick up a boarding pass or ticket at the ferry port?

    For most crossings your confirmation email will act as your boarding pass and ticket, however for some routes and ferry companies you will need to exchange your confirmation email for a ticket or boarding pass. If you do need to collect your boarding pass at the port we'll let you know during the booking process and in your confirmation email.

  • Can I park my car at the port?

    Some ports will have parking facilities, but not all. Where ever possible we'll try to provide you useful information regarding ports on the port pages of our website and in your confirmation email. However this kind of information can change regularly, so we'd always suggest a quick online search for available facilities in and around the port before heading out.

  • Is there luggage storage on the ferry?

    This will depend on which ferry you're traveling on. You can find information on each ferry companies ships on our Ferry Companies' pages. Ferry companies can change ships on a sailing at the last minute, so we can't always guarantee which ship you will be sailing on, but we'll do our best to give you the most accurate and useful information we can.