Frequently Asked Questions

Our 'FAQ' database contains the questions and answer to the most common queries made about booking and travelling by ferry! Click on a category below to reveal the related questions. If your question isn't answered then please Contact Us

At the port & onboard

  • How can I find directions to the ferry port?

    Please go to our Ferry Ports page and click on the port name that you’d like to find travel information for.

  • When do I need to check in?

    This varies from one ferry route to another. Latest check in times are displayed at time of booking and are shown on you booking confirmation email. If you are travelling with pets or require assistance at the port then we advise that you allow extra time.

  • Can I get on an earlier crossing?

    This depends on the type of ticket you have booked and the ferry company you are travelling with. Generally your ticket is only valid for the crossing you have booked. If you are travelling on a route where there are many daily crossings and you require more flexibility then please contact us to book a more flexible ticket.

  • What do I do if I’m late or likely to miss my crossing?

    Contact us by telephone so that we can advise you if it’s possible to amend to another sailing. If you are running late at a time outside of our contactable hours or if you are travelling on a route where there are many daily crossings, we can only advise that you proceed to the port to see if the ferry operator will allow a change to an alternative sailing.

  • What can I expect onboard the ship?

    For a comprehensive onboard guide, please visit our Onboard page.