COVID-19 Information Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes.

Frequently Asked Questions

Our 'FAQ' database contains the questions and answer to the most common queries made about booking and travelling by ferry! Click on a category below to reveal the related questions. If your question isn't answered then please Contact Us


  • Can I get a VAT receipt for my booking?

    If you have booked a freight ticket and VAT has been applied then yes, however tourist/passenger ferry tickets do not contain a VAT element.

  • Where can I find your terms and conditions?

    You can find our terms and conditions Here.

  • Where can I find your privacy policy?

  • Who do I contact regarding lost property?

    You will need to contact the ferry company directly.

  • My question isn’t answered, now what do I do?

    Please visit our contact us page and send an enquiry via email.

  • How do I leave feedback?

    Please visit our contact us page and send us feedback via email.