Frequently Asked Questions

Our 'FAQ' database contains the questions and answer to the most common queries made about booking and travelling by ferry! Click on a category below to reveal the related questions. If your question isn't answered then please Contact Us


  • Can I get a VAT receipt for my booking?

    If you have booked a freight ticket and VAT has been applied then yes, however tourist/passenger ferry tickets do not contain a VAT element.

  • Where can I find your terms and conditions?

    You can find our terms and conditions Here.

  • Where can I find your privacy policy?

  • Who do I contact regarding lost property?

    You will need to contact the ferry company directly.

  • My question isn’t answered, now what do I do?

    Please visit our contact us page and send an enquiry via email.

  • How do I leave feedback?

    Please visit our contact us page and send us feedback via email.