Frequently Asked Questions

If your ticket permits you to amend your booking then yes. Please log into My Account for further information or alternately please contact us.

If your ticket permits you to cancel and get a refund then yes. Please log into My Account for further information or alternately please contact us.

The easiest and cheapest way to make a change to your booking is to log into My Account and request the amendment there. With some ferry companies we'll be able to confirm your amendment straight away, but if we can't, we'll do our best to have it confirmed within 48 hours.

The easiest and cheapest way to cancel your booking and request a refund is to log into My Account and request the cancellation there. With some ferry companies we'll be able to confirm your cancellation and refund straight away, but if we can't, we'll do our best to have it confirmed within 48 hours. Due to data protection laws we’re not able to process cancellation requests by email.

If you haven't purchased Cancellation Cover then you will be charged a cancellation fee. Cancelling your booking through My Account is quicker and cheaper so we would suggest requesting the cancellation there. If you cancel your booking through My Account you will be charged a £10/€10 cancellation fee. You can also cancel your booking through our customer service team either by email or phone, however there is a higher cancellation fee for these requests. When cancelling via phone or email the cancellation fee is £30/€35.

When amending your booking you'll be charged for the fare difference, if any, and an amendment fee. Amending your booking through My Account is quicker and cheaper so we would suggest requesting your changes there. If you make an amendment request through My Account the amendment fee is only £10/€10. You can also request amendments through our customer service team either by email or phone, however these have a higher amendment fee. When requesting amendments via phone or email the amendment fee is £20/€20, if your initial ticket booking cost less than £100/€100, and £35/€35, if your initial ticket booking cost more than £100/€100.

You can find your booking reference number at the top of your confirmation email.

Unfortunately we're not able to add a return leg to a one way booking once it's been confirmed. You'll need to either book a new one way sailing for your return trip or cancel your original booking and make a new booking.