COVID-19 Information Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes.

Frequently Asked Questions

Our 'FAQ' database contains the questions and answer to the most common queries made about booking and travelling by ferry! Click on a category below to reveal the related questions. If your question isn't answered then please Contact Us

Pets & Animals

  • Can I take my pet or guide dog on the ferry with me?

    Most ferry companies allow the carriage of pets, usually for a small fee. The length and type of crossing will determine whether your pet stays in the vehicle or spends the crossing in a dedicated pet’s area. Where it’s possible to include pets in your booking online we will inform you of where you pet will spend the crossing. If in doubt then please contact us. You are responsible for ensuring that you comply with the necessary regulations and meet the requirements of each country or territory that you are travelling to or from.

  • Where will my pet stay during the ferry crossing?

    Where your pet will stay during the crossing depends on the length and the type of crossing - when it is possible to include your pet in your online booking, we will be sure to inform you if your dog will have to remain in your vehicle, or if they will spend their time in the dedicated area for pets in the ship.